About this Program

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

The course is offered in an online platform similar to an interactive textbook, featuring pre-recorded videos, quizzes and projects that give you the opportunity to gain new knowledge, learn new skills and demonstrate these through the completion of online assessment and skill evidence.

Certification:

Those who successfully complete this course will be able to incorporate their learning into their current workplace and be formally recognised with a Certificate of Completion endorsed by the READ Academy.

Course Duration:

The minimum time to complete one unit is 30 minutes. You can resume your course anytime as the system bookmarks your progress.

Who should complete this course?

Best-suited and customized for managers, supervisors and executives concerned about better workplace management.

Course Provider

A Premier International Training Organisation on Soft-Skills and Organizational Behavior.

Our team of experienced trainer/facilitators are passionate about delivering high quality, innovative candidates who meet industry needs. With over 20 years of experience in the area of management sciences with extensive experience in financial management, strategic planning, organizing, presenting, communication, contract negotiation and Islamic Finance, Read Academy firmly believes that all managerial actions should have strategy, as the driving force for the goal of an organizational structure is to support the implementation of the chosen strategy.

Units

Unit 1: Getting Started

Basic Info Getting Started with Emotional Intelligence Course
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Icebreaker Housekeeping Items The Parking Lot Workshop Objectives

Unit 2 - What is Emotional Intelligence?

Basic Info What is Emotional Intelligence? 
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Self Management Self Awareness Self Regulation Self Motivation Empathy

Unit 3 - Four Skills in Emotional Intelligence

Basic Info Four Skills in Emotional Intelligence
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

How to Accurately Perceive Emotions Use Emotions to Facilitate Thinking Manage Emotions

Unit 4 - Verbal Communication Skills

Basic Info Verbal Communication Skills  
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity

Unit 5 - Non-Verbal Communication Skills

Basic Info Non-Verbal Communication Skills
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Body Language

It’s Not What You Say, It’s How You Say It

Unit 6 - Social Management and Responsibility

Basic Info Social Management and Responsibility
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Benefits of Emotional Intelligence Articulate your Emotions Using Language

For more information, please visit http://read-academy.org

Unit 7 - Tools to Regulate Your Emotions

Basic Info Tools to Regulate Your Emotions
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Seeing the Other Side

Self Management and Self Awareness Giving in Without Giving Up

Unit 8 - Gaining Control

Basic Info Gaining Control
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Using Coping Thoughts Using Relaxation Techniques Bringing it All Together

Unit 9 - Business Practices (I)

Basic Info Business Practices (I)
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Understand Emotions and How to Manage Them in the Workplace Role of Emotional

Intelligence at Work

Disagreeing Constructively

Unit 10- Business Practices (II)

Basic Info Business Practices (II)
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Optimism

Pessimism

The Balance between Optimism and Pessimism

Unit 11 - Making an Impact

Basic Info Making an Impact
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Creating a Powerful First Impression Assessing a Situation

Being Zealous without Being Offensive

Unit 12- Wrapping up

Basic Info Wrapping up of the Emotional Intelligence Course
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

FAQs

When will I have access to the lectures and assignments?

Once you enroll for a Certificate, you’ll have access to all content and programming assignments (if applicable). If you choose to explore the course without purchasing, you may not be able to access certain assignments.

What will I get if I pay for this course?

If you pay for this course, you will have access to all of the features and content you need to earn a Course Certificate. If you complete the course successfully, your electronic Certificate will be generated which can be printed.

How it works?

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Course Certificate

Upon successful completion, you will earn a certificate endorsed by READ Academy.

Contact Us

If you have any questions, concerns or need an insight to our soft approach, please contact us

Email: courses@swifthcm.com | info@readacademy.net 

Phone – +966532874341 | +919573302126

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