About this Program
Course Overview:
Wouldn’t it be nice If you ever called a business and the call was picked up in less than 2 rings with a friendly voice answering and taking care of your need without having gone through the voice mail system nor being routing to different departments….Well, here’s what a well-trained contact center can do for your business.
For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
A contact center (also referred to as a customer interaction center or e-contact center) can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well-trained contact center can be the difference between gaining more customers and losing customers. With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction and a source to sustained competitive advantage to your organization.
Key Objectives Of The Course:
- Define records and archives
- Analyze records in context
- Classify records
- Understand different systems
- Maintain and convert records
Course Provider
READ Academy, Riyadh KSA
A Premier International Training Organisation on Soft-Skills and Organizational Behavior.
Our team of experienced trainer/facilitators are passionate about delivering high quality, innovative candidates who meet industry needs. With over 20 years of experience in the area of management sciences with extensive experience in financial management, strategic planning, organizing, presenting, communication, contract negotiation and Islamic Finance, Read Academy firmly believes that all managerial actions should have strategy, as the driving force for the goal of an organizational structure is to support the implementation of the chosen strategy.
300-101 400-101 300-320 300-070 300-206 200-310 300-135 300-208 810-403 400-050 640-916 642-997 300-209 400-201 200-355 352-001 642-999 350-080 MB2-712 400-051 C2150-606 1Z0-434 1Z0-146 C2090-919 C9560-655 642-64 100-101 CQE CSSLP 200-125 210-060 210-065 210-260 220-801 220-802 220-901 220-902 2V0-620 2V0-621 2V0-621D 300-075 300-115 AWS-SYSOPS 640-692 640-911 1Z0-144 1z0-434 1Z0-803 1Z0-804 000-089 000-105 70-246 70-270 70-346 70-347 70-410
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