About this Program

Course Overview:

When I first went to the grad school, internship back then was in fashion and during which one was also tasked protect his or her own reputation. But, as an everyday intern at the prestigious PaineWebber’s headquarters in the Windy City, the first and foremost that I could see coming my way was a crisis soon to engulf me. While the word crisis’ sends shivers to many and could lead to the downfall of a whole regime, it comes in many shapes & forms ranging from a technological, military, media, midlife etc. to a fax ribbon’ and cup’ crisis. Here, an intern with a foresight for personal security in Corporate America, I am referring to the latter crisis. The ‘cup’ crisis at Paine Webber simply meant that there were pots brewing coffee at every corner of the plush 32nd floor but no Styrofoam cups to have some poured. This was a crisis given the frigid temperatures that prevailed and my early am walk to the office. The VP that I was to assist & learn had a heart and would often formally offer coffee pointing towards the cup and asking me if he should get one for me…. that’s how difficult it was to find a cup and have some poured in. This was my early encounter with crisis and in the language of the Chinese, (the word crisis is composed of two characters: one represents the danger and the other opportunity) so to say, the dangers & opportunities of the cup crisis. While I do not want to talk what a fax ribbon crisis meant, I do however, would like to state that a crisis could start out simply as a threat and would go on but being able to identify risk, assess the situation and respond appropriately is important. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.

Presenting the Crisis Management workshop where in the participants will understand that a crisis can occur any time. The one-day workshop will be customized to tailor to the needs of your organization fully mitigating the given threats. They will learn to develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

The workshop objectives & course outline are as follows:

Key Objectives Of The Course:

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Learn concerning behaviors
  • Know what a trigger is and how that can escalate
  • Understand the proper response to an event

Course Provider

READ Academy, Riyadh KSA

A Premier International Training Organisation on Soft-Skills and Organizational Behavior.

Our team of experienced trainer/facilitators are passionate about delivering high quality, innovative candidates who meet industry needs. With over 20 years of experience in the area of management sciences with extensive experience in financial management, strategic planning, organizing, presenting, communication, contract negotiation and Islamic Finance, Read Academy firmly believes that all managerial actions should have strategy, as the driving force for the goal of an organizational structure is to support the implementation of the chosen strategy.

Units

Unit 1: Getting Started

Basic Info Getting Started with Crisis Management
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Unit 2 - Crisis

Basic Info Crisis
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Review Questions

Unit 3 - Workplace Violence

Basic Info Workplace Violence
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Review Questions

Unit 4 - Myths

Basic Info Myths     
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Review Questions

Unit 5 - Escalation

Basic Info Escalation     
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Review Questions

Unit 6 - Concerning Behaviors

Basic Info Concerning Behaviors  
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Review Questions

Unit 7 - Domestic Violence Indicators

Basic Info Domestic Violence Indicators
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Review Questions

Unit 8 - Triggers of Workplace Violence

Basic Info Triggers of Workplace Violence  
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Review Questions

Unit 9 - Conflict Dangers

Basic Info Conflict Dangers
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Review Questions

Unit 10 - Response

Basic Info Response
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Review Questions

Unit 11 - Strategies

Basic Info Strategies
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study
  • Review Questions

Unit 12- Wrapping up

Basic Info Wrapping up of the Crisis Management
Commitment 30 Minutes
Language English
Level Beginner

About this Unit:

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

All of these professional training resources are based on the most up-to-date body of knowledge and carefully selected by subject matter experts.

FAQs

When will I have access to the lectures and assignments?

Once you enroll for a Certificate, you’ll have access to all content and programming assignments (if applicable). If you choose to explore the course without purchasing, you may not be able to access certain assignments.

What will I get if I pay for this course?

If you pay for this course, you will have access to all of the features and content you need to earn a Course Certificate. If you complete the course successfully, your electronic Certificate will be generated. You can print your Certificate or add it to your LinkedIn profile. Note that the Course Certificate does not represent official academic credit from the partner institution offering the course.

How it works?

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Course Certificate

Upon successful completion, you will earn a certificate endorsed by READ Academy.

Contact Us

If you have any questions, concerns or need an insight to our soft approach, please contact us

Email: courses@swifthcm.com | info@readacademy.net 

Phone – +966532874341 | +919573302126

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